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CSO Senior Principal Consultant

Alpharetta, GA

WorkLLama is an AI-driven, SaaS talent platform that helps companies to optimize and amplify their brand experience to their talent and create powerful employee and candidate experiences. Its technology makes it possible to foster meaningful, more human connections with talent, leading to exceptional and inspired workforces that fuel business success.

To that end, it is a welcoming and supportive culture here. We treasure authentic diversity, prioritize inclusion, and make sure there’s room at the table. Together, we ask hard questions. We abandon the way things have always been done. We experiment, test new ideas and help each team member grow. Because being people-first with our product means being people-first at the office. That’s where you come in.

What you’ll be doing:
  • Be responsible to build implementation team to support growth of the organization  
  • Be responsible for all post sales activities  
  • Understand the competitive landscape and customer needs so you can effectively manage relationships with our customers  
  • Map out implementation, training, and support process to provide best customer experience  
  • Be responsible for overall customer satisfaction and customer churn rate  
  • Provide required support in sales process to win the deals  
  • Cultivate and build relationships with key strategic customers and partners  
  • Be responsible to build customer references  
  • Be responsible for all existing contract renewals  
  • Be responsible for customer SLAs  
  • Hands on with the product and understand all features and functionality  
  • Be responsible to provide active feedback from customers about the product-to-product management team  
  • Provide continuous feedback on the market trends and its impact to WorkLLama and it’s fit into the product eco-system  
  • Develop and deliver high quality WorkLLama presentations to prospects and customers  
  • Other tasks as required to make the team successful  
Qualifications:
  • Minimum 6-10 years of experience in product implementation role 
  • Any graduate or master’s degree 
  • Excellent written and verbal communication is a must 
  • Very strong customer focus 
  • Must be aggressive in following up with the customers or internally with developers / QA to ensure that the customers issues are addressed on priority and business impacts to customer workflow is minimal 
  • Must be persuasive in dealing with customers to cross-sell and up-sell product features 
  • Understand and visualize business flows  
  • Develop functional and basic technical understanding of WorkLLama product portal, iOS and Android mobile apps – be able to logically work on trouble shooting issues 
  • Empathize with customer business workflows and develop test cases and perform testing 
  • Collaborate with cross-functional teams / customers to define test cases and perform relevant testing activities 
  • Display positive attitude in the face of aggressive timelines and have a sense of pride in meeting delivery timelines with utmost quality 
  • Must be a self-motivated go-getter and be able to take up initiatives 
  • Candidates with prior technical experience in a similar environment are preferred 
Benefits:

Comprehensive benefits built to help you feel appreciated, supported and energized.

  • All-inclusive Healthcare
  • Paid time off
  • Flexibility
  • Parental Leave
  • Tuition Assistance
  • Wellness Programs
  • Team Discounts
  • Events & Outings
Apply Now

Send us an email with the job title in the subject line, a brief message about why you’re a great fit for this role, and attach your resume as a PDF or DOC.