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Support Engineer

Bangalore, India

WorkLLama is an AI-driven, SaaS talent platform that helps companies to optimize and amplify their brand experience to their talent and create powerful employee and candidate experiences. Its technology makes it possible to foster meaningful, more human connections with talent, leading to exceptional and inspired workforces that fuel business success.

To that end, it is a welcoming and supportive culture here. We treasure authentic diversity, prioritize inclusion, and make sure there’s room at the table. Together, we ask hard questions. We abandon the way things have always been done. We experiment, test new ideas and help each team member grow. Because being people-first with our product means being people-first at the office. That’s where you come in.

What You’ll Be Doing:
  • Own the reported incidents/issues, respond and act with a sense of urgency
  • Track issues through to resolution and include high quality documentation/data for further analysis and training purposes.
  • Troubleshoot issues and apply appropriate workarounds
  • Communicate extraordinarily and coordinate resolution with other support levels, development teams, clients, internal teams, third party partners and vendors.
  • Support the planning and execution of changes in production environments – version upgrades as well as patch management.
  • Perform proactive and reactive monitoring of applications/services, and provide information on components and services availability, capacity, and performance metrics
  • Create a knowledge base of the issues to improve service quality in the short term and product quality improvements in the long term.
Qualifications:
  • 3 to 6 Years of experience in product/application support
  • Degree in Engineering or Computer Science: B.E, B.Tech, MCA.
  • Analytical/Problem solving skills
  • Positive attitude and a solid team player
  • Top notch written and verbal communication skills
Technical skills:
  • Knowledge of software product/application architecture and design
  • Programming Language: Java, J2EE
  • Framework: Spring MVC, Spring Security, Hibernate, JMS
  • Configuration Management: GIT
  • Hands-on experience and knowledge of SQL
  • Web Technology: HTML, CSS, JavaScript, Ajax, JSON, JQuery, VueJS
  • Familiarity with UNIX/Linux
  • Expertise in any monitoring tool
Benefits:

Comprehensive benefits built to help you feel appreciated, supported and energized.

  • Healthcare Insurance Cover to Immediate family + Employee’s parents
  • Personal Accidental Insurance Cover to the Employee
  • Flexibility
  • Parental Leave
  • Referral Incentives
  • Up-Skill Allowance
  • Wellness Programs
  • Events & Outings
Click Here to Apply Now

Send us an email with the job title in the subject line, a brief message about why you’re a great fit for this role, and attach your resume as a PDF or DOC.